If the product you purchase is not the same in the picture than you have the right to return. So please first contact the shop owner.
Go to > My Account > Orders >Support In the ‘Actions’ drop down and Select a reason for the return from the drop down and add in a message to the seller.
Once confirmation has been received from the seller, proceed with returning the item.
Items must be returned to the seller you purchased the item from within 14 days of having your ‘request for refund’ approved by the seller.
The Seller will then provide you instructions on how to return your item and once your item is received back, they will process your refund to your original payment method (credit/debit card)
If the seller has not updated the order status to Shipped then you may not have the request refund/exchange option available, in this situation, message the seller though the site to advise them of this.
If you can not solve your problem with the shop owner than please contact us firstname.lastname@example.org