MY ITEM HASN’T BEEN DELIVERED, WHAT SHOULD I DO?

We recommend you contact the Store directly by clicking on “Order” then “Support” from the relevant order on your orders page. You can then follow up your order and ask for any tracking information that will help locate your order. If you don’t receive a response after a reasonable period of time then you can escalate the matter. If you have exhausted other methods of escalation and the issue remains unresolved, forward your purchase confirmation email to info@tangorium.com and we’ll take it from there.

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