Customers are entitled to a full refund within 14 days of receiving an order, provided the item is unworn and immediate packaging is received back in the same condition as it was sent.
Go to > My Account > Orders >Support In the ‘Actions’ drop down and Select a reason for the return from the drop down and add in a message to the seller.
Once confirmation has been received from the seller, proceed with returning the item.
Items must be returned to the seller you purchased the item from within 14 days of having your ‘request for refund’ approved by the seller.
The Seller will then provide you instructions on how to return your item and once your item is received back, they will process your refund to your original payment method (credit/debit card)
If the seller has not updated the order status to Shipped then you may not have the request refund/exchange option available, in this situation, message the seller though the site to advise them of this.
Please note that the seller may refuse a refund if the garment as been made according to your precise measurements ie) made-to-measure.