Exchanges can be made on like for like products, i.e. if you require a different size. If another product is required then the customer must request a refund and follow the refund procedure. Once this is complete, the customer can then place a new order.
Customers are entitled to a full refund within 14 days of receiving an order, provided the item is unworn and immediate packaging is received back in the same condition as it was sent. Go to > My Account > Orders >Support In the ‘Actions’ drop down and Select a reason for the return from the … Read more
If the product you purchase is not the same in the picture than you have the right to return. So please first contact the shop owner. Go to > My Account > Orders >Support In the ‘Actions’ drop down and Select a reason for the return from the drop down and add in a message … Read more
If a seller will not accept a refund or exchange that you feel you are entitled to, you should escalate the matter, but the issue remains unresolved, forward your purchase confirmation email to firstname.lastname@example.org and we’ll take it from there.